Tag Archives: Case study

Case Study: How Fleishman-Hillard Toronto won a prestigious ACE Award in the Best Use of Media Relations Under $50,000 Category


Liza_photoBy Liza Butcher

On April 26, 2012 the Canadian Public Relations Society Toronto (CPRS Toronto) celebrated the PR industry’s elite at the annual Achieving Communications Excellence (ACE) Awards gala.

The ACE Awards gala was full of celebration for winning campaigns, where Fleishman-Hillard Toronto won a prestigious ACE Award in the Best Use of Media Relations Under $50,000 for “The National Garage Sale for Shelter” media relations campaign.

I had the pleasure of interviewing Teresa Cugliari, Associate Consultant at Fleishman-Hillard Toronto, to understand more about the success around the Royal LePage Shelter Foundation: The National Garage Sale for Shelter.

Can you tell me about your winning campaign? (What was the objective and why was it so successful?)

Royal LePage is the only Canadian real estate company to have its own charitable foundation, known as The Royal LePage Shelter Foundation. The Royal LePage Shelter Foundation is Canada’s largest public foundation dedicated exclusively to supporting women’s shelters and ending violence against women and children. Each year, the Shelter Foundation hosts The National Garage Sale for Shelter – a one-day charitable garage sale which takes place in more than 120 communities across Canada. Royal LePage brokers and agents volunteer to host the garage sales, which are often held outside Royal LePage offices. One hundred per cent of the funds raised are distributed to local women’s shelters in each community.

To help raise awareness and drive participation in The National Garage Sale for Shelter, Fleishman-Hillard (FH) developed and executed a community relations strategy under $50,000 CDN. FH was engaged to support all communications activities around the event including research, planning, materials development and media relations. At the core of the strategy, Royal LePage brokers and agents who volunteered their time to participate in the event were identified as excellent community champions given their passion and dedication to supporting the cause.

While the media relations strategy called for FH to conduct national media relations, a plan was developed to empower Royal LePage volunteers to conduct their own local media relations to generate awareness and drive event participation in their communities. FH supported this strategy by developing media toolkits for all designated spokespeople consisting of local release templates, interview tips and other marketing materials for use in Royal LePage offices. In addition, FH held a media coaching session with all regional spokespeople via conference call where tips were shared to maximize local media coverage and community engagement while ensuring strong key message penetration.

What inspired you to submit for an ACE Award?

The FHteam felt that this campaign was worthy of an award submission since the media results and overall funds raised exceeded initial goals. Overall, the 2011 National Garage Sale for Shelter generated a total of 369 media stories – a 77 per cent increase over 2010’s total – and 35,833,867 media impressions, an 84 per cent increase over last year. FH was successful in generating coverage in national, major regional and local media outlets, with 21 per cent of all coverage appearing in Tier One outlets.The mix of media coverage shows that messaging developed for the Shelter Foundation resonated with both local communities and larger metropolitan areas alike.

The increased amount of media coverage for the 2011 National Garage Sale for Shelter also led to increased participation in the event, which resulted in a record-setting fundraising total. In 2011, The National Garage Sale for Shelter was successful in raising more than $417,000 for the Royal LePage Shelter Foundation – a 32 per cent increase (and counting) over 2010’s fundraising total.

What are the benefits of winning an ACE Award?

Awards help set you apart from the competition. Not only do they build your agency’s reputation but they also help recognize the hard work put in by your colleagues. FH purchased additional copies of the award for each team member as well as our client. It’s a symbol of success as well as the memories of both the campaign and the gala ceremony. It was a very fun evening that we look forward to each year.

Winning the 2011 CPRS ACE Award for Royal LePage’s Shelter Foundation validated the great results we achieved throughout this campaign and also shows FH’s clients that we are willing to go above and beyond to get them the recognition they deserve.

Do you have any tips for others submitting for Award consideration.

Be sure to get a head start on the submission process and be mindful of submission deadlines. It can be somewhat of a challenge juggling client work as well as your agency’s marketing and promotional needs. Be sure to loop in team members to help with the process so you can submit a high quality award that reflects your team’s hard work.

Also, if you know you are working on an award-worthy campaign, start taking notes during the campaign for your submission. As time passes, you will find these notes invaluable since almost a full year can go by before you start pulling together your submission binder.

What did you make sure to include in your binder submission?

FH’s submission binder included a range of media materials (press releases, social media releases, media advisories, as well as the volunteer media outreach toolkit and interview best practices) and supporting metrics (MRP reports and coverage samples) that allowed the judges to get a better understanding of how the FH team met and exceeded our measurable objectives.

In addition, the FH team also included a sizzle reel highlighting national Tier One broadcast coverage secured with their key spokespeople throughout the campaign. This multimedia addition is a more personal touch that allows the judges to visualize the campaign and give a sense of depth to the quality and variety of coverage FH secured.

How did it feel to receive your award at the gala?

Receiving the award at the gala was extremely meaningful for both the FH team and our client, who was in attendance that evening as well. Lots of hard work and effort was put into the campaign and it was great to share this experience with fellow communications professionals.

Fleishman-Hillard Team Members: Sarah Louise Gardiner, Teresa Cugliari, Michael Gotzamanis

Royal LePage Shelter Foundation Team Members: Shanan Spencer-Brown, Tammy Gilmer, Royal LePage spokespeople

Case study: Broad Reach Communications award for media relations over $50K


By Liza Butcher

On April 26, 2012, the Canadian Public Relations Society Toronto (CPRS Toronto) congratulated the PR industry’s elite at the annual Achieving Communications Excellence (ACE) Awards gala.

The gala celebrated all of the winning campaigns, including Broad Reach Communications’ “Creating Eminence for Deloitte Canada by Leveraging its 2011 Technology, Media & Telecommunications Predictions” campaign, which won a prestigious ACE Award in the Best Use of Media Relations over $50K category.

I had the pleasure of talking with Andrea Lekushoff, President of Broad Reach, about the success of this campaign and the widespread eminence Broad Reach created for it.

Can you tell me about your winning campaign? What was the objective and why was it so successful?

In late 2010, Deloitte Canada (Deloitte) asked Broad Reach to develop and implement an English-language media relations campaign to secure widespread national, regional and trade/industry media coverage for its 2011 Technology, Media & Telecommunications (TMT) Predictions report. We were also asked to generate a second wave of media coverage over a two-week period, during which TMT Predictions events were held across the country in St. John’s, Halifax, Montreal, Quebec City, Ottawa, Toronto, Winnipeg, Saskatoon and Edmonton.

The overarching goal of this campaign was to showcase the knowledge and expertise of Deloitte TMT leaders across the country by generating widespread media coverage for TMT Predictions among target audiences in national, regional and online stories. In doing so, Broad Reach ensured that all aspects of the communications plan positioned Deloitte’s TMT Predictions and spokespeople as the leaders in global and Canadian TMT Predictions.

The launch of this media relations campaign exceeded all goals, objectives and client expectations. An unprecedented volume and quality of media coverage was generated: over 128.5 million audience impressions were generated in 210 on-message stories, 95 per cent of which appeared in top-tier media. It wasn’t easy to improve on last year’s campaign, which was very successful at 92 million impressions, but we committed to delivering even better results this year. And we did.

In addition, at least five top-tier media stories were generated in each region (with most regions receiving between two to six times as many stories). All stories mentioned Deloitte in a very positive tone; 92 per cent of stories focused exclusively on TMT Predictions; the term TMT Predictions was included in 80 per cent of stories; the report’s co-author, Duncan Stewart, was featured in 60 per cent of stories; all 10 regional spokespeople participated in high-profile media interviews; and 26 media outlets attended road show events across the country.

How did winning an award contribute to the agency’s brand?

This campaign was among Broad Reach’s most successful media relations campaigns to date. A prestigious ACE Award positions us as a leading Toronto PR agency that produces outstanding work and delivers exceptional results. It is also rewarding to have some of our best work recognized by our peers.

What inspired you to submit this campaign for an award?

We knew that this campaign was among our most successful and, as a result, we wanted to honour the team that worked on it by submitting it for an award. We were also fortunate enough to win a CPRS National Award of Excellence and IABC/Toronto OVATION Award for this same campaign.

What were the challenges associated with submitting the campaign?

The only challenge was that it was time consuming, which is to be expected. However, the Broad Reach team rose to the occasion and it paid off in the end.

What were you sure to include in your binder?

We included a wide range of materials including: the research and rationale for our recommended approach; a series of quantifiable goals and objectives; our strategy, a list of target audiences; a description of the campaign theme; our media relations tactic; a wide range of media materials; spokesperson briefing documents; an MRP (Media Relations Rating Points) report of all media coverage generated; a high-level results report; and clips of both TV and radio coverage.

How did it feel to receive your award at the gala?

I’m thrilled that our team has won yet another prestigious PR award for Deloitte’s TMT Predictions. This award is a testament to our unique business model of only working with seasoned senior practitioners. It also demonstrates that when talented and experienced practitioners have the opportunity to work in a flexible and family-friendly work environment, they can produce outstanding results together.

New feature: Your chance to show and tell


There’s a game called “one-sentence summary” that some teachers play with their students. Basically it challenges students to summarize “who did what to whom, when, where, how, and why?” in a succinct statement.

We’re launching a regular feature in our New Perspectives blog asking you to tell us what you’re working on. It may be because you have a call to action that you want others to know about or maybe you just want to tell people about the really cool thing you’re working on.

We just have two rules for Show and tell:

  • You must be a CPRS Toronto member to play
  • Your submission is not award-winning yet, because we want active campaigns (But it totally may be in the future.)

Here’s how to play:

  • Answer the question “who is doing what to whom, when, where, how, and why?”  Include a call to action if you have one.
  • Email your response to Amie Zimon on the CPRS Toronto editorial team with “Show and tell” in the subject line.

Here’s a sample of what we mean (pretend it’s before Nov. 2):


  • Allstate is calling on high school students across Canada to submit solutions to distracted driving by Nov. 2 at justdrivecanada.ca or attentif-au-volant.ca through video, audio and pictures for a chance to win cash prizes for themselves and their schools.



Remember it’s your show and tell, so be sure to include as many links as possible in your sentence but please keep it to one sentence. We’ll also include a picture if you have one.